Upgrade your subscription
Upgrade from Free to Pro or Expert, or move from Pro to Expert, by choosing a plan, payment option, and checkout method.
Upgrading your plan gives you more features, a higher monthly token balance, and more storage. Use the steps below to move from the Free plan to a paid plan, or from one paid plan to a higher tier.
Before you begin
If you have more than one team or workspace, whether you own them or were invited, first select the team or workspace you want to upgrade in the team switcher in the lower-left corner. The upgrade applies to whichever one you've selected.
Upgrade your plan
There are two ways to start an upgrade. Both take you to the same place.
Option 1: From the home page
On the home page, click Upgrade in the upper-right corner, next to your profile photo.
Follow the steps on the checkout page.
Option 2: From the team or workspace switcher
Click the team or workspace switcher in the lower-left corner.
Click Upgrade.
Follow the steps on the checkout page.
On the checkout page
Select the plan that fits your needs: Pro, Expert, or Max.
Choose your billing frequency, Monthly or Yearly. If you have a promo code, add it in the Promo Code field.
Add your payment method.
Click Upgrade Now and complete the payment before leaving the page.
Change your billing frequency
Use this path if you're on a paid plan and want to switch between monthly and yearly billing.
From the home page, click your profile photo in the upper-right corner.
Click Settings.
Under your team's name, click Plan & Billing.
Click Manage subscription.
Choose Monthly or Yearly from the Billing cycle dropdown.
Click Confirm Changes.
Troubleshooting
I paid for a plan. Why does Plan & Billing show Free?
You might be logged into the wrong account, or have the wrong team or workspace selected. Log into the account you subscribed with, then pick the right team or workspace in the team switcher in the lower-left corner. Still seeing Free? Contact our support team.
I switched to yearly billing but I'm still being prompted to upgrade when using AI.
Switching from monthly to yearly only changes how often you're billed. It doesn't change your plan tier or your token allowance, because AI tokens are tied to your plan tier. To get more tokens, upgrade to a higher tier, or click Get More Tokens in Settings > Plan & Billing. See Tokens in Kittl.
I'm on a paid plan but I'm still being prompted to upgrade.
First, check that you're in the right account and have the right team or workspace selected (see above). If both are correct, what you're trying to do may not be included in your current plan, or you may have reached your plan's limit. In that case, you'll need to upgrade to a higher tier.
Common questions
Can I downgrade my plan?
Yes. You can move to a lower paid tier, for example from Expert to Pro, at any time. The change takes effect at the end of your current billing period. When you downgrade to a lower tier, or switch from yearly to monthly billing, you'll get a prorated credit for the unused portion of your current plan. It's applied to your next invoice. To go back to the Free plan, cancel your subscription. See Cancel your subscription.
Will I lose my designs if I change plans?
No. Your designs stay exactly where you left them. Your access to certain features and assets adjusts to your new plan. For example, premium templates and high-res exports require a paid plan.
Can I get a refund if I upgrade by mistake?
Plans are non-refundable, as outlined in our Cancellation Policy. If you think your situation warrants a refund, contact our support team and we'll look into it.
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