Can't log in to your account
Troubleshoot Kittl login problems, including invalid credentials, missing reset emails, expired links, social login, and email changes.
Having trouble logging in? Most login problems come down to a few common causes. Find the one that matches what you're seeing below, then try logging in again.
Quick checks
Before you dig into the fixes below, try these:
Check that Caps Lock is off and there are no typos in your email address or password.
Clear your browser's cache and cookies, then reload the page.
Try a different browser or a private window to rule out a browser extension.
Common causes and fixes
I'm sure my password is right, but it won't let me in.
You might be using a different email address than the one linked to your account. It's easy to end up with more than one account, so try any other email addresses you use. Also make sure you're logging in the same way you signed up. If you created your account with Google or Facebook, use that option instead of entering an email and password.
I forgot my password.
You can reset it from the sign-in window. See Reset your password.
My password reset email isn't arriving.
Check your spam folder, and your Promotions tab if you use Gmail. If you find it there, mark it as "not spam" so future emails land in your inbox. Also make sure you entered the same email address that's linked to your account.
My password reset link doesn't work.
Reset links expire after one hour. If yours has expired, request a new one. If it's still within the hour, clear your browser's cache and cookies and open the link again.
The Google or Facebook login pop-up closes right away.
This is usually caused by a pop-up blocker. Turn off any pop-up blockers or extensions that block pop-ups, then try again.
I changed my email address and now I can't log in.
You need to confirm your new email address before you can use it to log in. Check that inbox for a confirmation email and click the link inside. See Update your account information.
I can't access the email address linked to my account.
Contact our support team and we'll help you get back into your account.
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