Cancel your subscription
Cancel a Kittl subscription from Team Settings and keep paid-plan access until the end of the current billing period.
You can cancel your Kittl subscription at any time. No long-term commitment needed. Once cancelled, your plan stays active until the end of your billing cycle, so you can keep using all premium features until then.
Before you begin
If you have more than one team or workspace, whether you own them or were invited, select the team with the subscription you want to cancel in the team switcher in the lower-left corner first. Settings shows the plan for whichever team is selected.
Cancel before your renewal date to avoid being charged for the next cycle.
How to cancel your subscription
Option 1: Cancel from Manage your subscription
From the home page, click your profile photo in the upper-right corner.
Click Settings.
Under your team's name, click Plan & Billing.
Click Manage subscription.
Click Cancel subscription in the lower-left corner of the page.
Follow the prompts to confirm.
Option 2: Cancel from Billing Information
From the home page, click your profile photo in the upper-right corner.
Click Settings.
Under your team's name, click Plan & Billing.
Click Billing Information to open the billing dashboard.
In the upper-right corner, click Cancel subscription.
Choose a reason from the dropdown, then click Continue to cancellation.
Follow the prompts to confirm.
What happens after you cancel
Your subscription stays active until the end of your current billing period.
You'll keep full access to all premium features until then.
When your billing period ends, your account moves to the Free plan.
You can upgrade again at any time.
Troubleshooting
I paid for a plan. Why does Plan & Billing show Free?
You might be logged into the wrong account, or have the wrong team or workspace selected. Log into the account you subscribed with, then pick the right team or workspace in the team switcher in the lower-left corner. Still seeing Free? Contact our support team.
Common questions
Why am I still being charged after cancelling?
If you cancelled after your renewal date, the charge covers the billing cycle that had already started. Your subscription stays active until that period ends.
To avoid future charges, cancel before your next renewal date. You can find that date in Settings > Plan & Billing.
If you think the charge is a mistake, contact our support team and we'll take a look.
I cancelled by mistake. How do I reactivate?
Your cancellation doesn't take effect until the end of your billing period, so you can undo it right away.
Click your profile photo in the upper-right corner, then go to Settings > Plan & Billing and click Resubscribe. Or, click Billing Information to open the billing dashboard, then click Don't cancel subscription on the right.
Can I get a refund after cancelling?
Plans are non-refundable, as outlined in our Cancellation Policy. If you think your situation warrants a refund, contact our support team and we'll look into it.
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